I’m learning and improving! The impact of chatbot learning evidence on customer tolerance of chatbot service failure
Year: 2026
Type: article
Authors: Wengang Liu, Xindi Qiu, Ke Ma, Zihan Jiang
Institution: Beijing Technology and Business University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W7124913349