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Sequential relationship dynamics between budget performance, sales performance and satisfaction in B2B service providers: a comparison of hierarchical and non-hierarchical models

Year: 2026

Type: article

Study design: Observational Study

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/ijqss-09-2025-0236

Authors: Nils Hogevold, Göran Svensson, Rocio Rodriguez, Jyh-Liang Guan, Ke-Lin Chen

Institutions: Høyskolen Kristiania, Universidad de Murcia, National Ilan University, National Taiwan University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7125023529

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Cites: 81

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