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It’s not MY job! Consumer entitlement and responses to self-service technologies

Year: 2026

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-01-2025-0048

Authors: Hesam Teymouri Athar, Steven Shepherd

Institutions: University of New Haven, Oklahoma State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7125967673

FWCI: 10.17

Cites: 81

Cited by: 1

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