Work

Why hospitality skills can help all businesses adapt to the AI revolution

Year: 2026

Type: other

Abstract: The future of work is being rewritten by artificial intelligence (AI) – but technology competence alone will not be enough to empower the workforce of the future. While AI has massive potential to improve efficiency, accuracy and productivity in the workplace, it’s less clear how it will evolve to foster the person-centred concerns that all businesses face.

DOI: 10.64628/ab.ffhqch7re

Authors: Alisha Ali, Maria Gebbels, Lisa Wyld

Institutions: Sheffield Hallam University, University of Greenwich, Buckinghamshire New University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W7126042828

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