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Ocenjevanje vpliva čustvene inteligence na uspešnost zaposlenih: v smeri integriranega okvira čustvene inteligence

Year: 2025

Type: article

Abstract: Emotional intelligence has garnered significant attention in the field of business management. It encompasses a range of interpersonal and intrapersonal skills that profoundly impact multiple aspects of human behaviour, relationships, and general well-being. Emotional intelligence has been demonstrated to be a pivotal element in shaping workplace dynamics, maintaining the well-being of employees, and improving organisational performance. Therefore, this paper aims to investigate and analyse the impact of emotional intelligence on employee performance. A survey was conducted in the business process outsourcing sector in Mauritius. Results demonstrated that factors including years of experience, educational level, age group, motivation and job roles positively influence emotional intelligence and employee performance. In addition, an emotional intelligence framework was proposed to mediate conflicts between higher management and employees. Finally, relevant recommendations have been put forward on how to improve performance and also how to reduce conflicts.

Source: Repository of the University of Primorsk (University of Primorska)

Authors: Gaya, Yash Krishna, Luckho, Takesh, Jannoo, Uzma, Saulick, Praveen

Institution: Open University of Mauritius

Language: English

Topic: Emotional Intelligence and Performance

Subfield: Social Psychology

Field: Psychology

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: green

OpenAlex ID: W7126292706

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