Work

Negotiating dignity in service encounters: advancing transformative service research

Year: 2026

Type: article

Source: Journal of Services Marketing

DOI: 10.1108/jsm-09-2025-0610

Author: Maria Sarmento

Institutions: Centro de Estudos Organizacionais e Sociais, Universidade Técnica do Porto, University of Minho

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Reduced inequalities

Open Access status: closed

OpenAlex ID: W7127172287

FWCI:

Cites: 27

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