Work

Posting the Urban Tourism Experience: Motivations Behind Multimodal UGC Sharing

Year: 2026

Type: article

Abstract: As a vital component of urban tourism, urban theme parks increasingly face experience homogenization and intensifying competition. Accordingly, the implementation of refined digital marketing and operational strategies based on visitor digital behavior has become increasingly essential. In this context, tourists’ social media sharing has become a crucial link between destination marketing and visitors’ experience construction. Within the SOBC (Stimulus–Organism–Behavior–Consequence) framework, this study examines how theme park servicescapes (S) shape sharing motivations (O), which, in turn, influence multimodal sharing intentions (B—text, image + text, video) and subsequently contribute to memorable theme park experience (C). A two-stage, mixed-method design was employed, and the study considered visitors to Beijing Universal Studios and Shanghai Disney Resort. Semi-structured interviews and grounded analysis identified five motivations: altruism, self-presentation, affective expression, hedonic motivation, and community identification. Testing was performed using a survey (N = 604), along with structural equation modeling. The findings indicate that the staff-related social environment exerts significant positive effects on all five motivations, whereas the effects of the physical environment are more selective. Motivations differentially predict modal intentions: text aligns with altruism and affective expression; image + text aligns with altruism, community identification, and self-presentation; and video aligns with self-presentation, hedonism, community identification, and affective expression. All three intentions positively affect memorable theme park experience. These results clarify how motivations map onto content forms and validate a support SOBC framework from servicescapes to memorable experience, offering actionable implications for experience design and digital marketing.

Source: Urban Science

DOI: 10.3390/urbansci10020088

Authors: Shangqing Liu, Liying Wang, Xiaolu Yang, Yuanxiang Peng

Institutions: Beijing Jiaotong University, University of Leeds, Beijing Youth Politics College

Language: English

Topic: Diverse Aspects of Tourism Research

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Sustainable cities and communities

Open Access status: gold

Estimated APC paid: $1,930