Work

Online complaint behavior in tourism and hospitality industry: a bibliometric and thematic review for the last 25 years (2000–2025)

Year: 2026

Type: article

Study design: Systematic Review

Source: Journal of Hospitality and Tourism Insights

DOI: 10.1108/jhti-07-2025-0886

Author: Raksmey Sann

Institution: Khon Kaen University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W7127411587

FWCI: 10.25

Cites: 63

Cited by: 1

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