Investigating customer service and engagement levels in the lodging industry: high-touch to high-tech conversational AI
Year: 2026
Type: article
Study design: Observational Study
Authors: Ajay Aluri, Luana Nanu, Amelia Szczesny
Institutions: West Virginia University, University of South Florida
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W7127438495