Work

Accessibility and service quality as predictors of tourist satisfaction and revisit intention among persons with disabilities in Saudi Arabia

Year: 2026

Type: article

Abstract: Accessible tourism has emerged as a national priority within Saudi Arabia's Vision 2030 agenda, yet empirical evidence on the psychological mechanisms linking accessibility to tourist behavior remains limited. This study examines how accessibility barriers and service quality predict satisfaction and revisit intention among persons with disabilities, drawing on Expectancy-Disconfirmation Theory. Data were collected through an online questionnaire using purposive and snowball sampling, yielding responses from 173 participants across 11 regions. Descriptive statistics, Pearson correlations, multiple regression, and bootstrapped mediation analyses were conducted. Accessibility barriers were negatively associated with perceived service comprehensiveness and satisfaction, whereas inclusive service practices were positively linked to emotional evaluations and behavioral intentions. Satisfaction emerged as the strongest predictor of revisit intention and significantly mediated the effects of accessibility and service quality on loyalty outcomes. These findings highlight the central role of satisfaction in shaping tourism behavior and offer theoretical and practical insights that support ongoing national efforts to advance inclusive and accessible tourism within the framework of Vision 2030.

Source: Acta Psychologica

DOI: 10.1016/j.actpsy.2026.106422

Authors: Faisl M. Alqraini, Khalid N. Alasim

Institution: Prince Sattam Bin Abdulaziz University

Language: English

Topic: Diverse Aspects of Tourism Research

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Reduced inequalities

Open Access status: gold

Estimated APC paid: $2,670