Year: 2026
Type: article
Study design: Observational Study
Abstract: Purpose: Females play a central role in health-related decision-making for their families. This study aims to evaluate the satisfaction of female patients with pharmaceutical services in Jordan. Patients and Methods: 2025. This study utilized the Arabic version of a previously developed questionnaire tool focused on patient satisfaction with pharmaceutical services. Multivariable logistic regression analysis was used to identify significant predictors of satisfaction level. Results: A total of 637 females participated in this study. Overall, patients' satisfaction with pharmaceutical services was positive. Moreover, 36.1% expressed excellent satisfaction with pharmacy services overall. Some areas showed room for improvement, only 14.8% rated the pharmacists' frequency of checking on medication effectiveness as excellent, and 20.3% rated the pharmacists' interest in their health as excellent. Participants with monthly income of 1000-1500 Jordanian dinars were more than twice as likely to report higher satisfaction compared to those earning less than 500 (adjusted odds ratio (aOR) = 2.23, 95% confidence interval (CI): 1.25-3.99, p = 0.006). Visiting government center pharmacies (aOR = 0.44, 95% CI: 0.24-0.82, p = 0.009) or government hospitals (aOR = 0.42, 95% CI: 0.21-0.84; p = 0.014) was associated with significantly lower odds of satisfaction compared to those visiting community pharmacy. Conclusion: This study indicates that female patients in Jordan have a positive overall satisfaction with pharmaceutical services. However, training Jordanian pharmacists on updated medication information, pharmaceutical services, communications, and follow-up with patients during their treatment is required to increase satisfaction with pharmacy services and patients' health specifically in governmental healthcare settings; which warrant targeted policy.
Source: Patient Preference and Adherence
DOI: 10.2147/ppa.s581246
Authors: Abdallah Naser, Sayer Al-Azzam, Alaa Alsharif
Language: English
Subfield: Pharmacology
Domain: Life Sciences
Open Access status: gold
Estimated APC paid: $2,836
OpenAlex ID: W7128794625