Work

The role of anthropomorphism and perceived competence in sculpting usage behaviour within railway ticket booking chatbots

Year: 2026

Type: article

Study design: Observational Study

Source: Journal of Hospitality and Tourism Technology

DOI: 10.1108/jhtt-01-2025-0001

Authors: N. Muhammed Ismail, A.K. Fazeen Rasheed, Deepthi Sankar

Institutions: National Institute of Technology Tiruchirappalli, XIM University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W7129025614

FWCI: 3.736

Cites: 112

Cited by: 1

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