How Blended Learning Influences Employee Performance:The Mediating Role of Soft Skill Development And Knowledge Acquisition
Year: 2026
Type: article
Study design: Observational Study
Abstract: Blended learning has become a crucial factor in corporate training, yet its precise pathway to enhancing employee performance remains unexplored. This study investigates the indirect mechanisms through which blended learning effectiveness (BLE) impacts employee performance (EP), proposing soft skill development (SSD) and knowledge acquisition (KA) as mediating variables. Data were collected from 150 employees with prior blended learning experience. Structural equation modeling was deployed to test a parallel mediation model. The results show that blended learning strongly and positively affects both soft skill development and knowledge acquisition. However, it shows no significant direct effect on employee performance. Instead, soft skill development and knowledge acquisition fully mediate this relationship, serving as the mechanisms through which blended learning translates into improved performance. The model exhibits a robust fit and explains a significant portion of performance variance. The study posits that blended learning enhances employee performance not directly, but by first building essential interpersonal competencies and job-relevant understanding. These findings offer both theoretical clarity for training models and practical guidance for designing impactful corporate learning programs.
DOI: 10.14419/9cjynm83
Language: English
Subfield: Applied Psychology
Field: Psychology
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7130415101
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