Work

Stranded by complexity: how online travel agency feature overload impacts user’s decision postponement and switching intention

Year: 2026

Type: article

Study design: Observational Study

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-04-2025-0521

Authors: Qingxiang An, Ahmet Bulent Ozturk, Murat Hancer, Nan Hua, Katerina Berezina

Institutions: Macau University of Science and Technology, University of Central Florida, University of Mississippi

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7130506347

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Cites: 71

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