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Air India: navigating the challenge of customer experience

Year: 2025

Type: article

Source: Emerald Emerging Markets Case Studies

DOI: 10.1108/eemcs-04-2024-0154

Authors: Sapna Popli, Pragya Mehta, Sapna Tyagi

Institution: Institute of Management Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7131104548

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Cites: 2

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