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Service work, gender, and well-being: the role of customer behaviour in shaping the experiences of female drivers

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Year: 2026
Type: article
Source: Journal of Services Marketing
DOI: 10.1108/jsm-02-2025-0142
Authors: Emmanuel Mogaji, Eunice Odeghe, Felix Orole, Oluwatobi O. Omotoye, Temitope Farinloye, Sudhanshu Bhatt, Olayemi Dickson, Solomon Ojo
Institutions: Jaipuria Institute of Management, Keele University, Australian Catholic University, Centre National de la Recherche Scientifique, Université de Lille, Institut d'Economie Scientifique Et de Gestion, Lille Économie Management, Xavier School of Management, National Center for Technology Management, Osun State University
Language: English

Topic: Emotional Labor in Professions
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
SDGs: Decent work and economic growth, Gender equality, Reduced inequalities

Open Access status: closed
OpenAlex ID: W7131286671
FWCI: 74.89
Cites: 74
Cited by: 6
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