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A Smarter Approach to Measuring Customer Experience

Year: 2026

Type: article

Source: MIT Sloan Management Review

DOI: 10.63383/asnf1221

Authors: Charles Patti, Maria van Dessel, Steven Hartley

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7131669709

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