Work

How to enhance subway passenger satisfaction in the context of mobile payments and smart systems: a multi-city analysis in China

Year: 2026

Type: article

Source: Asia Pacific Journal of Marketing and Logistics

DOI: 10.1108/apjml-10-2025-2063

Authors: Zheng Wang, Huiran Liu, Xiaojun Fan

Institutions: Shanghai University, National University of Defense Technology

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Sustainable cities and communities, Industry, innovation and infrastructure

Open Access status: closed

Funder: National Natural Science Foundation of China

Award: G4654119230

OpenAlex ID: W7131679341

FWCI:

Cites: 44

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