Work

Dual-process trust formation in travel chatbots: a heuristic-systematic model of cognitive and affective pathways

Year: 2026

Type: article

Source: Journal of Hospitality and Tourism Technology

DOI: 10.1108/jhtt-12-2024-0862

Authors: Rahul Meena, Saumyaranjan Sahoo, Anubhav Mishra

Institutions: Jaipuria Institute of Management, Indian Institute of Management Sambalpur

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W7133909170

FWCI: 14.95

Cites: 65

Cited by: 4

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