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Agentic AI in services: orchestrating human–machine synergy for service excellence

Year: 2026

Type: article

Source: International Journal of Quality and Service Sciences

DOI: 10.1108/ijqss-03-2026-303

Authors: Ankur Srivastava, Sanjay Fuloria

Institutions: Institute of Rural Management Anand, “Tribhuvan” Sahkari University, ICFAI Business School, Institute of Chartered Financial Analysts of India

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W7138285197

FWCI: 11.21

Cites: 28

Cited by: 3

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