Investigating AI-based service quality in online shopping: a dual lens of perceived value and need for cognition
Year: 2026
Type: article
Study design: Observational Study
Authors: Namita Sharma, Urvashi Tandon
Institution: Chitkara University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W7140106059