Work

Building Organizational Citizenship Through Support and Collaboration

Year: 2026

Type: article

Abstract: The effectiveness of public service organizations, particularly in the transportation sector, is increasingly influenced by non-technical factors such as emotional and relational dynamics in the workplace. This study investigates the role of organizational support and a collaborative climate in fostering organizational citizenship behavior (OCB) mediated by affective commitment in government-operated transportation. Using a quantitative approach, survey data was collected from 281 public service employees in East Kalimantan, Indonesia, and analyzed using partial least squares structural equation modeling (PLS-SEM) via SmartPLS 4. The findings indicate that both organizational support and a collaborative climate significantly enhance OCB. The collaborative environment has the strongest impact on affective commitment, emphasizing the importance of workplace relationships in shaping discretionary work behaviors. These results provide theoretical contributions by extending social exchange and affective commitment models into the public-sector context and offer practical insights for government managers to design HR policies that emphasize emotional infrastructure, psychological well-being, and interpersonal support. This study also highlights the need for policy frameworks that integrate relational elements into performance-driven, bureaucratic reforms.

Source: Organizational Cultures An International Journal

DOI: 10.18848/2327-8013/cgp/a172

Authors: Irsan Tricahyadinata, Siti Maria

Institution: Mulawarman University

Language: English

Topic: Employee Performance and Management

Subfield: Human Factors and Ergonomics

Field: Social Sciences

Domain: Social Sciences

SDGs: Decent work and economic growth, Peace, justice, and strong institutions

Open Access status: hybrid

OpenAlex ID: W7140135714

FWCI:

Cites:

Cited by:

Related to: