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Performance Appraisal and Job Satisfaction in Regional Governmental Laboratories: Evidence from Dammam, Saudi Arabia

Year: 2026
Type: article
Study design: Observational Study
Abstract: Introduction: This study aimed to examine the relationship between performance appraisal systems and job satisfaction among healthcare workers in regional governmental laboratories in Dammam, Kingdom of Saudi Arabia (KSA). Methods: Using a stratified random sampling technique, this descriptive cross-sectional study enrolled 151 employees from the regional governmental laboratories. Data were collected through an online survey using Google Forms. The survey tool included closed-ended questions using Likert scales and multiple choice formats to assess leadership styles and job satisfaction. The data were analyzed using the SPSS program. Results: A strong positive relationship was noted between performance appraisal and job satisfaction (r = 0.886, p < 0.01). The satisfaction levels were moderate in terms of coworker relationships (mean = 3.73) but lower in career development opportunities and conflict resolution (mean = 2.84 and 2.89, respectively). Perceptions of the appraisal system were generally moderately positive, with the highest score in the item evaluating both output and behavior (mean = 3.46). However, ratings for trust in fairness and the system’s developmental impact were lower. Gender was significantly associated with both overall performance and job satisfaction. Conclusion: Improving the performance evaluation processes is important to enhance satisfaction among the healthcare workforce. Enhancing evaluation systems directly advances Saudi Vision 2030 objectives, which prioritize labor empowerment and the provision of high-quality healthcare throughout KSA.
DOI: 10.1159/000551713
Language: English
Open Access status: diamond
OpenAlex ID: W7140215893
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