Year: 2025
Type: article
Study design: Observational Study
Abstract: This study aimed to determine the relationship between tourist safety and service quality in Callao, Peru.A quantitative, nonexperimental, and correlational design was adopted.The sample included 94 tourists selected by convenience in tourist areas.Data collection was carried out using Likert scale questionnaires and analyzed with SPSS, employing descriptive statistics and Spearman's correlation.A moderate and significant positive correlation was found between general tourist safety and service quality (r = 0.615, p < 0.001).The dimensions of medical, road, informational, and environmental safety also showed positive and significant correlations with service quality.However, public safety did not present a significant correlation.It is concluded that, with the exception of public safety, the dimensions of tourist safety positively influence the perception of service quality in Callao, highlighting safety as a crucial element for the visitor's experience.
Institution: Universidad César Vallejo
Language: English
Subfield: Sociology and Political Science
Field: Social Sciences
Domain: Social Sciences
Open Access status: diamond
OpenAlex ID: W7140901061
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