Work

From customer satisfaction to strategic alignment: a new framework for strategic quality management systems

Year: 2026

Type: article

Source: International Journal of Quality & Reliability Management

DOI: 10.1108/ijqrm-02-2025-0055

Authors: Joel Carlos Vieira Reinhardt, Mariana de Freitas Dewes, Odair Lelis Gonçalez

Institutions: Instituto Tecnológico de Aeronáutica, Universidade Federal de Ciências da Saúde de Porto Alegre

Language: English

Topic: Management Systems and Quality Improvement

Subfield: Strategy and Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

Funder: Coordenação de Aperfeiçoamento de Pessoal de Nível Superior

OpenAlex ID: W7141041879

FWCI:

Cites: 40

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