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Turning complaints into opportunities: How luxury hotels in Bournemouth employ service recovery strategies to build guest loyalty

Year: 2026

Type: conference-paper

Source: Bournemouth University Research Online (Bournemouth University)

Authors: Giousmpasoglou, Charalampos, Sobrino, J. A.

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDGs: Reduced inequalities, Peace, justice, and strong institutions

Open Access status: closed

OpenAlex ID: W7141783089

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