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Quality, norms and privacy in AI chatbot adoption: a multigroup analysis

Year: 2026

Type: article

Study design: Observational Study

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-08-2025-1167

Authors: Teng Yu, Ai Ping Teoh, Qiuyang Tu, Chengliang Wang

Institutions: Guangdong Polytechnic Normal University, Guangzhou College of Commerce, Universiti Sains Malaysia, Guangdong University Of Finances and Economics, Australian Catholic University

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7142419448

FWCI: 23.61

Cites: 92

Cited by: 3

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