Year: 2026
Type: article
Abstract: Library services through Artificial Intelligence (AI) have brought a major change to information delivery systems in the digital era. The study examines how AI remodel library services through its application to four main areas which include Improved User Experience, improved services, data analysis, and AI literacy. The study used qualitative methods for comparative analysis of ten key studies from Africa, Asia and European Countries which were published between 2020 and 2025. The study reveals that chatbots in academic libraries greatly improved service delivery by providing users with real-time assistance. Also, librarians’ perceived AI as a tool to improve library services. The study proves that AI enhances user satisfaction through service design but noted the need for structured support and policies. The study concludes that while AI possesses the ability to transform library services, its success depends on institutional readiness and inclusive implementation.
Institution: Mountain Top University
Language: English
Topic: Web and Library Services
Subfield: Information Systems
Field: Computer Science
Domain: Physical Sciences
Open Access status: diamond
OpenAlex ID: W7143626539
FWCI:
Cites:
Cited by:
Related to: