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Batho Pele: do South Africans think municipalities live up to their "people first" motto?

Year: 2026

Type: article

Abstract: After 1994, the South African government introduced the Batho Pele (“people first”) framework to guide public service delivery. Yet service delivery protests have remained a persistent feature across the country. A recent analysis of data from the South African Social Attitudes Survey 2007–2020 suggests that public confidence in “people-first” municipal performance had steadily declined, notably around consultation, communication, complaint handling, and value for money.

Source: Human Science Research Council SA

DOI: 10.14749/31907188

Author: Human Sciences Research Council

Language: English

Topic: Public Administration in Developing Nations

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDGs: Peace, justice, and strong institutions, Sustainable cities and communities

Open Access status: green

Funder: Human Sciences Research Council

OpenAlex ID: W7147039545

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