Year: 2026
Type: article
Abstract: Roadside vehicle breakdowns often cause inconvenience, safety issues, and delays in assistance due to the absence of smart support systems. Traditional breakdown help relies mostly on manual communication and reactive service processes. This approach increases response times and reduces service efficiency. This paper introduces a Smart Breakdown Assistance System with Issue Identification and Location Intelligence to address these problems. The system identifies the type of vehicle issue during a breakdown and automatically captures the user's real-time location using map-based services. By using location information, the system finds the nearest available service center or technician and sends help quickly. This method significantly cuts down service delays, improves resource use, and boosts user safety. The system includes real-time tracking, automated request handling, and smart decision-making algorithms to ensure faster and more accurate service. It also features technician availability tracking, customer notification updates, and performance analysis to enhance overall service quality.
Authors: S. Karthikeyan, Dr. S. Parthasarathy
Institution: Anna University, Chennai
Language: English
Subfield: Mechanical Engineering
Field: Engineering
Domain: Physical Sciences
Open Access status: bronze
OpenAlex ID: W7148631817
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