Work

The impact of action crises on employees’ emotional labor

Year: 2026

Type: article

Study design: Observational Study

Source: Management Decision

DOI: 10.1108/md-04-2025-1083

Authors: Xiaogang Zhou, Xinyu Huang, Yuhuan Guo, Jiexuan Wang, Honglei Yang, Ling Huang

Institutions: East China Jiaotong University, Jiangxi Vocational University of Foreign Studies

Language: English

Topic: Emotional Labor in Professions

Subfield: Sociology and Political Science

Field: Social Sciences

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W7150709589

FWCI:

Cites: 66

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