Work

Beyond the score: a structured NPS-based analytical framework for explanatory insight and continuous improvement

Year: 2026

Type: article

Source: Measuring Business Excellence

DOI: 10.1108/mbe-12-2025-0269

Authors: Jorge Ivan Pérez Rave, Favián González Echavarría, Manuela Serna

Institution: Universidad de Antioquia

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7151023209

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Cites: 28

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