Work

Effects of Smart-Order App e-Servicescape on Customer Responses and Continuance Intention: The Moderating Role of Offline Service Quality

Year: 2026

Type: article

Study design: Observational Study

Source: Journal of Korea Service Management Society

DOI: 10.15706/jksms.2026.27.1.004

Authors: Hyein Chung, Johye Hwang

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7154094964

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