Work

Artificial empathy in marketing: conceptual mapping, antecedents and consequences

Year: 2026

Type: article

Study design: Systematic Review

Source: International Journal of Innovation Science

DOI: 10.1108/ijis-08-2025-0411

Authors: Benny Lule, Nikolas Fajar Wuryaningrat, Ronny H. Walean, Deske W. Mandagi

Institutions: Klabat University, Manado State University

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W7154171669

FWCI: 7.473

Cites: 57

Cited by: 2

Related to: