Work

The role of familiness in customer loyalty: a mixed-methods study of family-owned small businesses

Year: 2026

Type: article

Source: Journal of Small Business and Enterprise Development

DOI: 10.1108/jsbed-04-2025-0248

Authors: Jose Marcos Carvalho de Mesquita, Hyunju Shin, Cecilia Medina Lopes, João Paulo Aparecido Longuinho

Institutions: Universidade Fundação Mineira de Educação e Cultura, Kennesaw State University

Language: English

Topic: Family Business Performance and Succession

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

SDG: Decent work and economic growth

Open Access status: closed

OpenAlex ID: W7154458753

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Cites: 101

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