Year: 2026
Type: article
Abstract: IMPACTThe authors provide lessons for public service practitioners internationally by highlighting how elected officials can actively strengthen relational approaches to service delivery. This article shows that councillors are not just decision-makers but key connectors who build trust with communities, gather local intelligence, and facilitate collaboration across organizations. For practitioners working in different governance contexts, the findings emphasise the importance of engaging elected representatives as partners in relational practice rather than treating them as peripheral or obstructive. The article also provides insight into how changing conditions—such as financial constraints, remote working, and rising public hostility—affect relationship-building on the ground. Importantly, it draws attention to the risks and emotional labour involved in relational work, including exposure to abuse, and the need for better support systems. Practitioners are urged to recognize, support, and work with the relational capacities of elected officials to improve outcomes for communities.
Source: Public Money & Management
Institution: University of Birmingham
Language: English
Subfield: Public Administration
Field: Social Sciences
Domain: Social Sciences
Open Access status: hybrid
OpenAlex ID: W7154758140