Work

AI Customer Review Analyzer (To Generate Reports and Insights)

Year: 2026

Type: article

Abstract: Customer reviews play a crucial role in understanding user satisfaction and product quality. With the rapid growth of e-commerce platforms, analyzing a large volume of customer feedback manually has become impractical. This research paper presents an AI-based customer review analyzer that uses Natural Language Processing (NLP) and machine learning techniques to automatically analyze, classify, and summarize customer reviews. The system helps businesses identify customer sentiment, detect key issues, and improve decision-making efficiency.

Source: Iconic Research and Engineering Journals

DOI: 10.64388/irev9i10-1716739

Authors: Manish Kumar Sharma, Kashaf Ahamad Khan, Ayush Pal, Ishrat Ali, Anuj Chandila

Language: English

Topic: Sentiment Analysis and Opinion Mining

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: bronze

OpenAlex ID: W7156030353

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