Year: 2026
Type: dissertation
Abstract: This thesis investigates how artificial intelligence (AI) affects decision-making in supply chain management, with particular attention to decision-making confidence and the moderating role of experience. The study is based on five semi-structured interviews with supply chain professionals that have been analyzed thematically through a conceptual framework drawing on prospect theory and research on algorithm aversion and appreciation. The findings indicate that AI accelerates information acquisition and functions as a validation mechanism for pre-made decisions. AI increases confidence when the results it gives align with pre-existing assumptions and cause and investigation in cases of disagreement. An emergent factor in the thesis was the domain-confidence asymmetry, where managers trust AI more in issues outside their field of expertise.
Source: Aaltodoc (Aalto University)
Author: Hoikkala, Otto
Language: English
Field: Decision Sciences
Domain: Social Sciences
Open Access status: green
OpenAlex ID: W7159746486