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Bank versus credit union service quality: What has changed in the last 25 years?

Year: 2026

Type: article

Study design: Observational Study

Source: International Journal of Bank Marketing

DOI: 10.1108/ijbm-11-2025-0872

Authors: Anthony Allred, Skyler King

Institution: Weber State University

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7160940240

FWCI:

Cites: 19

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