Mapping the intellectual structure of artificial intelligence-enabled customer engagement: a bibliometric analysis and framework-based review for future research directions
Year: 2026
Type: article
Study design: Systematic Review
Authors: Priyanka Tagra, Sangita Rani
Institution: Maharshi Dayanand University
Language: English
Topic: AI in Service Interactions
Subfield: Artificial Intelligence
Field: Computer Science
Domain: Physical Sciences
Open Access status: closed
OpenAlex ID: W7161624952