Work

Listening

Year: 2026

Type: article

Source: Communications of the ACM

DOI: 10.1145/3808690

Author: Peter J. Denning

Institution: Naval Postgraduate School

Language: English

Topic: Customer Service Quality and Loyalty

Subfield: Organizational Behavior and Human Resource Management

Field: Business, Management and Accounting

Domain: Social Sciences

Open Access status: closed

OpenAlex ID: W7162029720

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