Work

Implementation evaluation of the Service Delivery Improvement Programme

Year: 2026

Type: article

Abstract: The Human Sciences Research Council (HSRC) was tasked with conducting an evaluation of Service Delivery Improvement Plans (SDIPs) that were implemented during the cycles of 2012��2015 and 2015��2018. The evaluation included the retrospective development of a Theory of Change (ToC) Model for the SDIPr and a review of SDIPs across national and provincial government departments during the two cycles. The evaluation thus assessed the quality of SDIPs in respect of their relevance to fulfil the intended outcomes; and the effectiveness; efficiency and sustainability of their implementation.

Source: Human Science Research Council SA

DOI: 10.14749/32378754

Author: Human Sciences Research Council

Language: English

Topic: Public Administration in Developing Nations

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: green

Funder: Human Sciences Research Council

OpenAlex ID: W7162195379

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