Work

AI technologies for responsive local government in South Africa

Year: 2026

Type: article

Abstract: In 2018, South Africa's Department of Cooperative Governance and Traditional Affairs (CoGTA) partnered with a private company to launch GovChat, an online citizen engagement application designed to promote responsive and accountable local government through the development of an accessible platform for direct messaging between citizens and their local government councillors. The planned pipeline for GovChat includes the integration of artificial intelligence (AI) technologies to boost effectiveness and efficiency. GovChat is one of several applications exploring the use of AI to enhance citizen engagement with local government in South Africa.

Source: Human Science Research Council SA

DOI: 10.14749/32379156

Author: Human Sciences Research Council

Language: English

Topic: E-Government and Public Services

Subfield: Political Science and International Relations

Field: Social Sciences

Domain: Social Sciences

SDGs: Peace, justice, and strong institutions, Industry, innovation and infrastructure

Open Access status: green

Funder: Human Sciences Research Council

OpenAlex ID: W7162213154

FWCI:

Cites:

Cited by:

Related to: