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Accountability That Keeps on Giving: Open Issues in the Delivery of Public Services

Year: 2026
Type: article
Abstract: ABSTRACT Reviewing and discussing current “hot” issues in the public accountability of public services from the different perspectives of central and local government, healthcare, universities, and third‐sector organizations, this piece aims at open a debate on how to improve both research and practice in these realms. All sectors show evidence of accountability systems under strain or failing, with persistent conflicts between the technical or quantitative aspects of accountability and broader, more qualitative dimensions. These sectors also show the problematic relationship between diminishing resources and expanding accountability demands. All such aspects are worthy of further study, including the role of multiple felt experiences and the psychological impact on individual actors.
DOI: 10.1111/faam.70042
Authors: Richard Baylis, Lynn Bradley, Dennis De Widt, Florian Gebreiter, Noel Hyndman, Mariannunziata Liguori, Jing Liu, Silvia Pazzi, Anne Stafford, David Yates
Institutions: University of Bristol, University of Glasgow, Cardiff University, Durham University, Queen's University Belfast, University of Birmingham, University of York, University of Manchester, University of Sheffield
Language: English
Open Access status: hybrid
Estimated APC paid: $2,900
OpenAlex ID: W7162803550
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Cites: 46
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