Work

Less interdependence, more equity? The impact of employee–robot task structure on customer equity

Year: 2026

Type: article

Source: International Journal of Contemporary Hospitality Management

DOI: 10.1108/ijchm-09-2025-1333

Authors: Dongmei Li, Lu Yu

Institutions: South China Normal University, The Hong Kong University of Science and Technology (Guangzhou)

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

Funder: Natural Science Foundation of Guangdong Province

Award: G4483736754

OpenAlex ID: W7162815896

FWCI:

Cites: 71

Cited by:

Related to: