Work

Beyond utility: a socio-technical dual impact model of AI in smart tourism for sustainable value creation

Year: 2026

Type: article

Study design: Observational Study

Source: Journal of Hospitality and Tourism Technology

DOI: 10.1108/jhtt-09-2025-0765

Authors: Tomy Andrianto, Eko Susanto, Minh Cong Nguyen, Pipatpong Fakfare, Tania Maria Tangit

Institutions: Politeknik Negeri Bandung, Duy Tan University, Bangkok University, Universiti Teknologi MARA

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

SDG: Industry, innovation and infrastructure

Open Access status: closed

OpenAlex ID: W7164986796

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Cites: 69

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