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Does Compassion Always Lead to Forgiveness? Impact of the Mechanism of Compassion Before Service Failure on Consumer Forgiveness

Year: 2026

Type: article

Source: International Journal of Psychology

DOI: 10.1002/ijop.70236

Authors: Yi Zhang, Xingbei Jiang

Institution: Hunan University of Technology and Business

Language: English

Topic: Forgiveness and Related Behaviors

Subfield: Social Psychology

Field: Psychology

Domain: Social Sciences

Open Access status: closed

Funders: Natural Science Foundation of Hunan Province, National Social Science Fund of China

Awards: G1057908581, G1837244795

OpenAlex ID: W7164999440

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Cites: 72

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