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Empowering employee service performance: an adaptive structuration theory perspective of CRM systems usage

Year: 2026

Type: article

Study design: Observational Study

Source: Business Process Management Journal

DOI: 10.1108/bpmj-06-2025-0897

Authors: Tong Che, Luyao Xu

Institution: Soochow University

Language: English

Topic: Technology Adoption and User Behaviour

Subfield: Information Systems and Management

Field: Decision Sciences

Domain: Social Sciences

Open Access status: closed

Funder: National Social Science Fund of China

OpenAlex ID: W7165013162

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Cites: 49

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