Work

Satisfaction and beyond: nexus of anthropomorphism, virtual flow experience, and trust in banking chatbot using expectation-confirmation model

Year: 2026

Type: article

Study design: Observational Study

Source: Global Knowledge, Memory and Communication

DOI: 10.1108/gkmc-01-2025-0007

Authors: Devkant Kala, Dhani Shanker Chaubey, Pankaj Chamola

Institutions: University of Petroleum and Energy Studies, Uttaranchal University, Jaipuria Institute of Management

Language: English

Topic: AI in Service Interactions

Subfield: Artificial Intelligence

Field: Computer Science

Domain: Physical Sciences

Open Access status: closed

OpenAlex ID: W7165143232

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Cites: 67

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