Work

Beyond the Single Turn: Reframing Refusals as Dynamic Experiences Embedded in the Context of Mental Health Support Interactions with LLMs

Year: 2026

Type: conference-paper

Abstract: Content Warning: This paper contains participant quotes and discussions related to mental health challenges, emotional distress, and suicidal ideation.

Source: ACM Conference on Fairness, Accountability, and Transparency (FAccT)

DOI: 10.1145/3805689.3806723

Authors: Ningjing Tang, Alice Qian, Qiaosi Wang, Esther Howe, Blake Bullwinkel, Paola Pedrelli, Jina Suh, Hoda Heidari, Hong Shen

Institutions: Carnegie Mellon University, University of Washington, Microsoft (United States), Harvard University

Language: English

Topic: Digital Mental Health Interventions

Subfield: Applied Psychology

Field: Psychology

Domain: Social Sciences

SDG: Good health and well-being

Open Access status: hybrid

OpenAlex ID: W7165651643

FWCI: 14.96

Cites: 16

Cited by: 1

Related to: 10